Defining the problem: Thermostat (part 1)

"Defining the problem” is the process of determining why we are making this product in the first place and for whom. It is in this stage where clients reap a large part of the value of hiring a designer. That can be a confusing notion for clients because they often think that they have hired a designer to solve a problem that has already defined. A client recently asked me to create a proof of concept for an iPad thermostat and I thought this would be a great opportunity to talk about how defining the problem can be more complex and nuanced than it first appears and how a better understanding of the problem can lead to a better solution. Read more...