We begin by listening.
Organizations contain diverse voices. We make sure those voices are heard and consolidated into a clear plan of action. We create a strong relationship based on trust and transparency.
We follow a user-centered design process.
That means that we begin with an explicit understanding of the user. What are the user’s tasks, activities and environments? What are the user’s motivations? In short, how does this product add value to the user’s life? The final design will be a bridge that unites the goals of the organization with those of the end user.
Our process is iterative.
We sketch out a user journey and create a series of prototypes that are used to validate our the design. Users have a voice throughout and the design is continually refactored based on this feedback loop.
After the implementation, comes the retrospective.
Design does not end when the project goes live. It’s important for your organization to assess the return on investment for the project. I evaluate the real life results of the project, make suggestions for incremental improvement and next steps.
This is me.
I am a User Experience Designer in New York City.
For 9 years I have focused on designing digital experiences that add value to people’s lives.
I create solutions that help organizations reach their potential by streamlining user interactions. I specialize in applications and websites that involve users navigating, analyze and act on, large data sets. The underlying data is complex, but the experience does not have to be. I have developed solutions for financial services organizations such as TIAA-CREF and Citibank and consumer product companies such as Johnson and Johnson, Intel, and Pepsi. I have worked in-house at software application companies such as Mediaocean, a media management software company, and Onewire, a recruitment site.